Shipping and Returns
We want you to love your order! If something isn’t right, we’ll work with you to fix it. Check out our shipping and return policies below for specific details, or check out the Questions section to contact us for more assistance.
✨ Some items may ship separately, so don’t worry if your order arrives in more than one package.
Shipping
Processing Time
Orders ship out in 2–3 business days.
Delivery Estimates
Mainland U.S. orders typically arrive within 3–8 business days once shipped. All other domestic orders typically arrive within 21 business days once shipped.
Free Shipping for Contiguous U.S.
All mainland U.S. orders over $75 ship free. Standard rates apply to everything else.
Tracking
Every order comes with tracking, so you’ll know exactly where your package is.
Need to change your shipping address?
Email us right away at hello@midnightsirenco.com or reach out here. If your order hasn’t shipped yet, we can pause or reroute it, but we need to be notified as soon as possible for this to happen.
Returns & Exchanges
If your order isn’t quite right, you can send it back within 14 days of delivery. You’ll have the option of a full refund to your original payment method or store credit if that’s your preference.
Return Eligibility
- Items must be unworn and unwashed
- Must be postmarked within 14 days of delivery
- Return shipping is on us
Exchanges
Need a different size or style? Place a new order for what you want, and return your original item. Once we get it back, we’ll process a refund.
Final Sale Items
All items marked as clearance or final sale cannot be returned or refunded.
Order Cancellations
We accept cancellations within 12 hours of placing your order.
Need more time to confirm something like an address? Reach out within that window — we can pause the order for up to 12 extra hours by request.
Missing or Delayed Shipments
If your package is missing, delayed, or not showing as delivered, contact us immediately. We’ll open an investigation with the carrier, which can take up to 8 business days. If it turns out your package was lost or mishandled, we’ll either send a replacement or issue a full refund.
If tracking shows the package was delivered correctly, we are not responsible for lost or stolen items. Please use a secure delivery address and consider shipping to a location where someone will be available to receive the package.
Packages returned to us due to an incorrect or undeliverable address may require additional shipping fees to be resent. Original shipping charges are non-refundable.
Questions?
Still have questions or need assistance? We're here to help! Reach out to us through our Contact page. You'll typically receive a response within 1-2 business days. (Psst...if you don’t see a response, check your spam or promotions folder.)